Shipping Policy
At Horizon Rise Co., Ltd., with our brand and Ecommerce website Nouvel Horizon, we aim to offer you the best shipping options to ensure that your orders are delivered on time and in good condition. Please read our shipping policy below for more information on how we handle shipping and delivery.
1. Shipping Methods
We partner with reliable local and international courier services to deliver your orders safely and efficiently. Our shipping methods include:
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Domestic Standard Delivery (within Thailand) with Thailand Post
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Domestic Express Delivery (within Thailand) with Flash Express
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Domestic Standard Delivery (within Belgium) with BPost
- International Shipping (available soon) with DHL
The available options will be presented at checkout depending on your location.
2. Shipping Fees
Shipping fees vary based on the following:
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Order size and weight
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Delivery destination
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Shipping method selected
Shipping costs will be calculated and displayed at checkout before you confirm your order. Free shipping promotions may be available from time to time, as indicated on our website or during promotional campaigns.
3. Delivery Timeframe
Estimated delivery times are as follows:
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Domestic Standard Shipping: 3–7 business days
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Domestic Express Shipping: 1–2 business days
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International Shipping: 5–10 business days, depending on the destination country and customs processing
All delivery times are estimates and begin from the date of dispatch, not the order date.
4. Order Processing Time
Orders are typically processed within 1–2 business days after payment confirmation. You will receive an email confirmation with tracking information once your order has been shipped.
5. Delays and Force Majeure
While we strive to ensure timely delivery, please understand that delays may occur due to:
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Courier service disruptions
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Severe weather or natural disasters
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Customs inspections (for international orders)
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Peak periods such as holidays or major sale events
If your delivery is delayed, we will do our best to inform you and provide updated tracking information. However, Horizon Rise Co., Ltd. is not liable for delays caused by factors beyond our control.
6. Incorrect or Incomplete Address
Please ensure all delivery details are accurate when placing your order. We are not responsible for lost packages due to incorrect or incomplete shipping information. Re-delivery fees may apply.
7. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 5 business days of the expected delivery date. We will assist you in filing a claim with the courier and, where applicable, send a replacement or issue a refund.
8. Contact Us
If you have any questions or concerns about your shipment, please contact us at:
📧 Email: info@nouvelhorizon.store
Last update: 26 July 2025